Booking Info

All bookings can be made via our website and its available 24/7. We do have an after-hours service and you can contact us via phone number which listed in the website.
We accept Mastercard, Visa Credit Cards and Paypal payment methods for booking
A 50% deposit is required when booking with us and balance must be paid three days prior to the party day
We take a deposit to confirm the booking this means that your party castle is removed from the available party castles on that day thus allocating it for you. You receive a booking contract and insurance is activated.
  • FREE cancellation before 21 days prior to the castle required date (Date of the function).
    OR
  • Deposit is non-refundable for the cancellations AFTER 21 days prior to the castle required date (Date of the function).
    OR
  • 50% of the full paid amount will be refundable for the cancellations AFTER 21 days prior to the castle required date (Date of the function).
    OR
  • For the cancellations just before 1 DAY prior to the castle required date (Date of the function) the paid amount will be Non-refundable.
    OR
  • If we cancel due to poor weather or any unexpected condition, your full paid amount will be refunded.

Castle Delivery/Set-up

No, The set up and pack up is always done outside your booked time. For backyard parties the set up and/or pack up can be done anytime 2 hours prior to your booked start time. This is because we have many castles to set up. it will generally takes 30-60 minutes to set up. Access will need to be available so if we are planning on setting your castle up early we will phone you to make sure someone is at home or onsite at the required time.
Yes, you can have a jumping castle indoors. Church halls, community centres and school halls and gym’s generally have plenty of room for a bouncy castle as will some garages. Please check with us first before booking. A small extra charge may apply for weighted blocks and soft fall mats for these types of jumping castle installations. If the property is not owned by you then you will need written permission from the site owner or manager. This will need to be emailed to us prior to delivery of the castle.
No, but please advise us at the time of booking if any part of the bouncy castle will be on a surface other than grass. We can install our jumping castles on artificial lawn, concrete driveways, paved area’s and inside halls or gyms, dirt or gravel. We install a tarp underneath all jumping castles for protection. Soft fall mats are also provided. Heavy weights are provided for anchorage on hard surfaces with pegs staked into the ground for installations on grass etc. Always check for underground pipes.
Areas which have a noticeable slope are unsuitable for castle installation.
No, the castle must have at least 200mm clearance from any structure surrounding the set up area. This space is included in the area allocation for each castle.
No, only our staff can relocate castle. Under no circumstance can the person/persons hiring the castle move it.

Safety, Supervision and Rules

Even though our party castles are manufactured and designed using the strictest worldwide standards which make them the safest, accidents can still occur. Children can fall over and bump their head in your living room or fall over and hurt their arm while playing in a typical backyard, so anything is possible with an active child and even so on our party castles. We are the safest, guaranteed, however we are still not child proof, as nothing can be. Supervise your children and follow the safety training that we provide to you and all that should make for a great day for you, your family and your guests.
Yes, a responsible adult over 18 years of age must supervise the jumping castle at all times. There will be training given in the operating instructions for the bouncy castle on the day of the hire. You can hire one of our trained supervisors.
All participants must remove shoes before playing on the inflatable. No food and drinks allowed on inflatable. No confetti, streamers or party poppers on the inflatable No cigarettes on the inflatable No sharp objects or glass are to be worn whilst on inflatable. Children must be supervised at all times. No climbing or sitting on top of inflatable walls. Flips are not permitted to avoid injuries. The safety of all participants is the sole responsibility of the customer hiring the inflatable.
Please be aware that streamers, poppers, silly string, chewing gum, food and drink must be kept out of the castles at all times. Pets must be locked away out of reach of the castle for the entire booking time. You also need to keep any naked flame – outdoor fire, fireworks, and cigarettes well away from the jumping castle. Children must also be completely dry and must not be wearing shoes in order to play in the jumper.
Yes. If the castle is has excessive dirt or mud inside, or if there is food and drink inside the castle then a $50 cleaning fee will be charged.
All equipment is manufactured, operated and maintained in accordance with the Australian Standard which is the most comprehensive standard in the world. Best Value Jumping Castle Hire always operates within requirements of Worksafe. Our castles are inspected annually in accordance with Australian Safety Standards. We always put safety first.
We carry $10,000,000.00 in Public Liability Insurance. Please let us know if you require a copy of our certificate of currency.